They are yet to confirm if it was in fact theirs. I tried for 2-3 months to speak with someone to either return the computer or if it is not from them to let me know how to remove the remote management. Be careful to avoid scams or other attempts to capture your account data.After numerous attempts to try and speak with someone at Dropbox regarding a computer that was sold to me by what im assuming was an ex employee (based on what I was told by an employee from their sales team who informed me about multiple lay offs in their company that may have left many with resentment). Dropbox does not offer phone support other than what is described in this article.
If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. This account verification is only available via the admin console. We require account verification in order to ensure that we're providing support to an authorized admin. This is the reason our phone number is not publically displaye. We take security seriously, and work hard to ensure your files and accounts remain safe.
However, for security reasons Dropbox can only provide phone tech support to admins of these teams. Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).ĭropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan . Every Dropbox user can reach our Support team by submitting a ticket support request at.
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